Customize the order emails Paydro sends to inform your customers


  1. Go to the event

  2. Click on ticket shop and go to 'Email templates'.

  3. You'll see the list of all the different emails Paydro sends.

  4. Find and click the template you want to change.


Personalize emails with Magic Fields

With Paydo's magic fields, you can customize the emails with dynamic content. Include a customers' first name, add a self service link, etc. While they may look scary at first, they're the secret to a finely tuned, personalized email.


How it works

Just type the text you'd like your customer to receive. But you don't want to send Hi Customer, you'd like to say Hi John, or Hi Elice.

Hi %first_name%,

Just a reminder that the conference starts tomorrow at 9:00 at the ...
You can still buy tickets at: %shop_url%

Kind regards,
The team

The magic fields will turn the mail into

Hi John,

Just a reminder that the conference starts tomorrow at 9:00 at the ...
You can still buy tickets at: http://epic-event.paydro.net

Kind regards,
The team


Most used magic fields

%first_name%The first name of the recipient
%last_name%The last name of the recipient
%email%The email of the recipient
%event_name%Name of event
%shop_url%The url of the event shop
%network_url%The url to the network
%download_pdf_url%Link to download invoice and tickers
%selfservice_url%Page where your customers can update the registration information

All Event Magic Fields


Shop link fields
%retry_url%Retry a payment page, after an online payment failed

Order fields
%company%
%vat_number%
%department%
%address%
%city%
%state%
%country%
%zipcode%
%phone%
%billing_incremental%
%ponumber%

Invoice address fields
%invoice_company%
%invoice_department%
%invoice_address%
%invoice_city%
%invoice_state%
%invoice_country%
%invoice_zipcode%

Event fields
%event_name%
%event_venue%
%event_address%
%event_zip%
%event_city%
%event_country%
%event_currency%
%event_start_date%Date and time
%event_end_date%Date and time
%event_start_day%Date only
%event_end_day%Date only
%event_start_time%Time only
%event_end_time%Time only
%event_vat%
%event_bank_country%
%event_payment_bank%
%event_payment_address%
%event_account_holder%
%event_account_number%
%event_bank_address%
%event_swift%
%event_iban%
%event_vat_number%
%event_email_mail%
%event_email_name%
%event_site%Link to the event website
%event_id%

Voucher fields
%voucher_code%
%voucher_valid_till%
%voucher_price%