Order details

  1. From the orders overview, find and click the order.

  2. The detailed order information page opens, showing you all available actions and information.


Edit the (company) billing information

You can do this, or let your customer do this themselves with the Self Service Desk.

  1. Click Edit billing information, on the order details page.

  2. Edit the company and address information on the invoice.

  3. Click save.

  4. Click Resend to send the invoice and tickets your customer.


Change the number of tickets, or price of an order

  1. Click Rebook order.

  2. You'll be redirected to the shop containing all the order information pre-filled.

    The shop opens in Sales Mode, giving you full control over the ticket details.

  3. Edit the registrations, ticket information, pricing, discount etc.

  4. Click Proceed to Checkout.

  5. Choose one of the available Payment Options.

    For more details check out the Sales Agent mode page.


Change Attendee information

You can do this, or let your customer do this themselves with the Self Service Desk.

  1. Find and click the attendee on the Attendees overview page, or click the attendee on the Order Details page.

  2. Edit the information.

  3. Click Save.


Change ticket of the Attendee

You can do this, or let your customer do this themselves with the Self Service Desk.

  1. Find and click the attendee on the Attendees overview page, or click the attendee on the Order Details page.

  2. On the Attendee details page, click Change ticket.

  3. From the menu choose the new ticket.

  4. Click Save.


Add extra information to an order

You might want to keep track of the changes and requests a customer makes. You can do this by adding comments to an order. Anybody with access to the event can add and read comments.

  1. Find and click the attendee on the Attendees overview page, or click the attendee on the Order Details page.

  2. There is a textbox located on the right side of the order detail page where you can drop your comments.

  3. Click Add Comment.